General Terms and Conditions of Sale
Pricing & Minimums: All prices are F.O.B. Wilson, NC. Pricing and discounts are determined by qualification of the customer. The initial order must be a minimum of $1000 unless approved by Sarreid.
A $25 handling charge will be assessed on reorders under $250 Prices are subject to change without prior notification to the Customer.
Effective February 12, 2020, a 10% handling fee will be assessed to all COM orders. Refer to COM Guide.
TERMS: All sales are contingent upon credit approval unless alternate payment arrangements are made with Sarreid. We accept Visa, Mastercard, Discover and American Express. All checks must be cleared prior to shipping: $35 returned check fee.
Net 30 terms are offered to qualifying customers through our factor, The CIT Group, P. O. Box 1036, Charlotte, N. C. 28201-1036. Factored invoices must be paid directly to CIT. Late payments are subject to a 1.5% late fee finance charge per month plus all collection fees. Do not send payment for factored invoices to Sarreid, Ltd. as this may negatively affect your payment history at CIT.
Final order acceptance rests with Sarreid Ltd. based on customer acceptance of Terms & Conditions.
TAX EXEMPTION: Sarreid is required by law to collect tax for the states of NC, NY and FL unless we have COR exemption on file.
BACKORDERS: Backorders may be cancelled by Sarreid, Ltd. due to merchandise quality or vendor/manufacturer delivery issues. Sarreid will contact the customer for possible substitution.
CANCELLATION: Cancellation of orders by the Customer must be received in writing via email or fax prior to shipment of the item by Sarreid to the Customer. Customers refusing to accept delivery of a valid shipment will be responsible for the cost of storage and freight both ways, as well as a 25% restocking fee. Special orders may require pre-payment and are non-cancelable.
RETURNS: Pre-authorization in writing is required for all returns. Credit may not be allowed for goods returned without prior consent. Unauthorized Returns will incur a 25% restocking fee plus freight charges.
FREIGHT TERMS: Shipment is from Sarreid, Ltd.'s warehouse in Wilson, North Carolina. Orders shipped via United Parcel Service or FedEx Ground can be shipped freight prepaid and billed on invoice. Shipments by any other method, such as by truck or by air, must be shipped freight collect or 3rd party billing. If your company has an open account with a freight carrier, the merchandise may be shipped via 3rd party billing to the sold to address. Sarreid does not secure freight quotes. We make every effort to ship orders complete, but orders may require multiple shipments.
Unless the shipping/routing is specified by the Customer on the purchase order, Sarreid will ship via recommended furniture carrier. A rebate cannot be issued if a cheaper method was available. The Customer must include any special shipping instructions with each order. Items marked * on the price list will always be shipped motor freight. Other items are normally shipped by UPS or Fed Ex Ground, but may be shipped motor freight in cases requiring over packing.
DROP SHIPMENT:Sarreid will make drop shipments when requested. A $30.00 drop ship charge will be invoiced for each drop ship location. Sarreid will not be responsible for charges resulting from inability of carrier to deliver.
DAMAGES & CLAIMS: Sarreid packs merchandise and delivers it to transportation companies with the utmost care to ensure safe transport. Sarreid's responsibility for the shipment ceases after pickup from our dock by the transportation company. We REQUIRE that all merchandise be unpacked and inspected immediately upon receipt. Do not accept a shipment which evidences damage or shortage until the driver endorses a statement of irregularity on the face of the transportation receipt. If you give the transportation company a clear receipt for goods that have been damaged or lost in transit, you do so at your own risk and expense.
Claims for shortages or damage must be made within five (5) business days after receipt of shipment. If you discover concealed damage or a shortage, hold all cartons and packing materials and contact Sarreid for instructions. Written Return Authorization will be required along with detailed photographs of the damage or defect. Any quality issues with your order must be reported to Sarreid within 30 days.
CLAIM FEE: Sarreid adds a 2% freight claim charge to all orders unless the Customer requests otherwise. This charge is listed as a "Claim File Fee" at the bottom of all invoices. Please add 2 % to your order when prepaying. Customers requesting that this fee not be charged on their invoices will be responsible for filing all claims for damages or lost merchandise. Customer will be required to sign a waiver if you choose to remove the claim file fee. Sarreid, Ltd. will not be responsible for processing freight claims on orders for which this fee is not paid.
DISCLAIMER: Our furniture, accessories and lighting are hand crafted and may vary slightly in color, finish and construction. If you require matching pairs or sets, this must be explicitly stated on each order. We regret that we cannot guarantee a match with items shipped on previous orders.
Sarreid Ltd. warrants all goods for one full year based on normal household use.
IMAP POLICY: Written permission from Sarreid must be obtained to become an ecommerce account (please see our Ecommerce policy). Sarreid understands that our qualified retailers who stock, display and promote our products in their brick and mortar stores may wish to promote their in-stock Sarreid products on their individual websites as well. Retailers are free to advertise and sell approved Sarreid products on their websites provided that they follow our IMAP policy. This policy states that the net advertised price must be no less than 30% under our MSRP.
This policy also prohibits selling to another party who promotes or resells Sarreid products over the internet. Sarreid reserves the right to change the IMAP price on a product at any time but will make our best efforts to notify you. If a customer violates this policy, Sarreid will request the customer stop promotion of products on the internet. If they fail to comply, Sarreid reserves the right to end the partnership.
SARREID LOGO: Reproduction, either electronic or printed, of the Sarreid, Ltd. logo is strictly prohibited without written permission.
By receipt of this electronic document and your associated order(s), customer acknowledges that Sarreid Ltd. Terms and Conditions have been carefully read and agreed to for this and all subsequent orders.
For details or concerns about our Terms and Conditions please contact:
3905 Airport Dr. NW
Wilson, NC 27896
P: (252) 291-1414
F: (252) 237-1592